Three Important Factors for Investing in Five9 Stock Despite a 49% Yearly Drop
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Dec 10 2025
0mins
Should l Buy CRM?
Source: NASDAQ.COM
Stock Performance: Five9 (FIVN) shares have dropped 49.1% over the past year, underperforming the tech sector and facing challenges from a tough macroeconomic environment and business transitions, despite a projected revenue increase for 2025.
AI Demand and Growth: The company is poised to benefit from rising demand for AI-powered customer experience solutions, with significant growth in enterprise AI revenue and bookings, supported by strategic partnerships with ServiceNow, Salesforce, and Alphabet.
Valuation and Earnings Outlook: FIVN shares are currently attractively valued with a forward P/E ratio of 17.85, lower than industry averages, and earnings estimates for 2025 indicate a positive growth trajectory, suggesting a favorable entry point for investors.
Long-term Investment Potential: Despite recent underperformance, Five9's strengthening fundamentals, competitive advantages in AI integration, and improving profitability position it well for long-term growth, earning a Zacks Rank #2 (Buy) for potential investors.
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Analyst Views on CRM
Wall Street analysts forecast CRM stock price to rise
39 Analyst Rating
29 Buy
9 Hold
1 Sell
Moderate Buy
Current: 185.430
Low
223.00
Averages
326.40
High
405.00
Current: 185.430
Low
223.00
Averages
326.40
High
405.00
About CRM
Salesforce, Inc. is a provider of customer relationship management (CRM) technology. The Company helps organizations of any size reimagine their business for the world of artificial intelligence (AI). With Agentforce, its platform, organizations can bring humans together with AI agents to drive customer success on one deeply unified platform. With the Salesforce platform, it delivers a single source of truth, connecting customer data with integrated AI across systems, apps and devices to help companies sell, service, market and conduct commerce from anywhere. Agentforce is a new layer of the Salesforce platform that enables companies to build and deploy AI agents that can respond to inputs, make decisions and take action autonomously across business functions. Agentforce includes a suite of customizable agents for use across sales, service, marketing and commerce. Datablazer is a data-driven innovator, which leverages the Company’s platform to unlock insights and drive decisions.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Consumer Spending Data Focus: This week's highlight will be the Personal Consumption Expenditures (PCE) report on Friday, which will provide insights into consumer spending in December and inflation trends, especially following last week's unexpected slowdown in the Consumer Price Index (CPI).
- Corporate Earnings in Spotlight: Walmart (WMT) is set to release its fourth-quarter earnings on Thursday, marking the first report under new CEO John Furner, making it a key indicator of consumer spending that the market is eagerly anticipating.
- Ongoing AI Impact: As AI tools' potential effects intensify across various sectors, software stocks like Salesforce (CRM) and ServiceNow (NOW) have seen significant declines, reflecting the market's heightened vigilance regarding AI disruptions, necessitating close monitoring of future industry developments.
See More
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- Market Turmoil Intensifies: Over the past few weeks, global stock markets have experienced significant volatility due to concerns over AI disruption, particularly with software companies like Dassault Systemes facing their largest one-day drop in history, indicating high investor sensitivity to AI impacts.
- Wealth Management Under Pressure: Wealth management firms such as St James's Place and Aberdeen Group have suffered severe losses, reflecting market panic over the potential effects of AI, leading to deep financial setbacks for these companies.
- Analyst Warnings: UBS analysts have cautioned that the AI-driven sell-off signifies a
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- Market Reaction: Following the launch of Anthropic's Claude Cowork and its industry-specific plugins, the market experienced panic, with stocks of Salesforce, Intuit, and Atlassian dropping by 27.9%, 33%, and 41.6% respectively, reflecting investor fears that AI tools could replace traditional SaaS platforms.
- Alphabet's Stock Decline: Alphabet's shares fell over 6% in the week after the Claude Cowork announcement, raising concerns among investors about its competitive position in AI, despite not directly offering industry-specific software, which affected market confidence.
- Competitive Pressure from Gemini 3: Google's Gemini 3 LLM update launched in November significantly enhanced its AI capabilities, attracting a surge of paid subscribers, leading investors to worry that Claude Cowork might further poach these users, increasing market uncertainty.
- Investor Buying Opportunity: Despite market volatility, renowned investors like Warren Buffett and Cathie Wood actively increased their stakes in Alphabet during the stock's decline, investing $21.6 million and $15 million respectively, indicating confidence in Alphabet's long-term value and potentially providing a buying opportunity for other investors.
See More
