Optus Attributes Emergency Calls Outage to Departure from Established Procedures
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Sep 21 2025
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Should l Buy ?
Source: Reuters
Network Failure and Impact: Optus experienced a technical failure during a network upgrade that disrupted emergency call services for 13 hours, leading to four fatalities, including an infant and an elderly woman.
Government Investigation and Response: The Australian government announced an investigation into the incident, which Optus has agreed to cooperate with, while the company's CEO acknowledged that established processes were not followed during the upgrade.
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About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
