Global Survey Shows Oracle Database Users are Adapting Their Strategies Due to High Costs, Support Issues, and Demand for Enhanced AI/ML Features
Cost Savings and Support Challenges: Oracle Database customers are facing high support costs and quality issues, with 63% expressing dissatisfaction with Oracle's support services, prompting many to consider third-party support options.
Adoption of Third-Party Support: The survey indicates a growing trend towards third-party support, with 25% of organizations currently using it and 30% considering it, particularly for cloud database management and performance tuning.
Exploration of Alternative Database Solutions: Many Oracle Database users are diversifying their database strategies, with 77% deploying new applications on non-Oracle databases due to high costs and support gaps, including SQL Server and PostgreSQL.
Integration of AI/ML Capabilities: While there is a demand for native support for large language models (LLMs), many users are unaware that Oracle has already integrated such support in recent versions, which could enhance their AI initiatives without additional costs.
Trade with 70% Backtested Accuracy
Analyst Views on RMNI
About RMNI
About the author

- Partnership Expansion: Ypê deepens its collaboration with Rimini Street to leverage Rimini Support™ and Agentic AI ERP solutions, aiming to drive enterprise-wide AI innovation that enhances employee and customer experiences while strengthening market competitiveness.
- Cost Savings: By utilizing Rimini Street's support, Ypê anticipates saving up to 90% on annual software support fees, which will free up IT resources and accelerate the implementation of its AI strategy without the high costs and disruptions associated with ERP upgrades.
- Process Automation: With Rimini Agentic UX™, Ypê has streamlined manual processes in customer service and sales from eight steps to just two, resulting in significant improvements in execution speed and OTIF (on-time, in-full) performance while reducing operational risks.
- Strategic Advantage: Ypê's AI projects have achieved a 60% reduction in approval cycles within just one month of implementation, showcasing Rimini Street's effectiveness in facilitating enterprise-wide intelligent transformation and laying a solid foundation for Ypê's long-term AI strategy.
- Earnings Announcement: Rimini Street will report its fourth quarter and fiscal year 2025 earnings after market close on February 19, 2026, and will host a conference call to discuss the results and outlook in detail.
- Investor Engagement: The company will hold a live webcast at 5:00 PM Eastern / 2:00 PM Pacific, allowing investors to dial in at 1-800-836-8184, enhancing interaction with stakeholders.
- Global Service Capability: As a leading third-party support provider, Rimini Street has signed thousands of IT service contracts with Fortune Global 100 companies, showcasing its strong competitive position in the market.
- Innovative Solutions: The company aims to leverage its Agentic AI ERP solutions and Rimini Smart Path™ methodology to help clients achieve better operational outcomes and billions in savings, further driving business growth.
- Earnings Report Schedule: Rimini Street will report its Q4 and FY 2025 earnings after market close on February 19, 2026, which is expected to provide insights into future fiscal outlook, potentially influencing investor confidence.
- Conference Call Details: The company will host a conference call at 5:00 PM Eastern following the earnings release, allowing investors to engage directly by dialing 1-800-836-8184, enhancing investor relations.
- Webcast Availability: The earnings report will be available via a live webcast on the company's Investor Relations site, reaffirming its commitment to transparency and information sharing, which may increase market interest in its business.
- Market Positioning: As a leading third-party support provider, Rimini Street showcases its strength in enterprise software support through partnerships with Fortune Global 100 companies, which is expected to attract more potential clients.

- AI and Automation Priority: 44% of executives identify AI and automation as the top capabilities needed to support both short- and long-term IT initiatives, indicating a growing emphasis on intelligent transformation to navigate a shifting market landscape.
- Rising ROI Expectations: Executives expect approximately 27% ROI within the first two years and 37% within three to five years, reflecting increasing demands for measurable outcomes from technology investments, which drives more efficient resource allocation.
- Talent Shortages Impacting Innovation: 36% of executives report that skills gaps limit their growth opportunities, with 98% acknowledging that IT talent shortages hinder achieving their technology vision, prompting companies to outsource key IT services to mitigate operational risks.
- Enhancing Business Resilience: 69% of executives anticipate significant changes in their ERP investments, with 100% prioritizing business risk reduction this year, underscoring the necessity of enhancing business continuity amid economic volatility and cybersecurity threats.

- Partnership Expansion: Rimini Street's collaboration with Tidewater, the world's largest offshore service vessel operator, has expanded from Brazil to global operations, successfully optimizing its Oracle PeopleSoft ERP system and laying the groundwork for further projects.
- Cost Savings: The implementation of Rimini Support™ has enabled Tidewater to achieve ongoing cost savings, with CIO Lee Johnson noting that the IT team no longer faces system and security challenges, thereby enhancing overall operational stability.
- Technology Integration: Tidewater is leveraging Rimini Connect™ solutions to resolve interoperability issues impacting security patch updates, ensuring seamless integration of financial systems and automated tax reporting.
- Strategic Value: This partnership not only enhances Tidewater's financial system consolidation capabilities but also frees up resources to focus on high-value innovation projects, driving rapid growth and competitive advantage in the market.
- Intelligent Process Automation: Rimini Agentic UX introduces an intelligent user engagement layer that enhances ERP process execution efficiency, enabling clients to achieve significant savings without increasing budgets, which is expected to drive business growth.
- Rapid Deployment Advantage: The system can be deployed in weeks rather than months, allowing enterprises to quickly adapt to market changes and improve responsiveness, thereby enhancing competitive edge.
- Productivity Enhancement: By providing persona-based automation, Rimini Agentic UX enables organizations to achieve higher productivity and visibility, optimizing overall operational efficiency and promoting long-term business development.
- Industry Leadership: As a leading third-party support provider, Rimini Street leverages its unique Rimini Smart Path methodology to help global enterprises unlock billions in savings, further solidifying its leadership position in the software support services industry.





