Global Retail Refund Volumes Surge 18.1% in 2025
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 5d ago
0mins
Should l Buy ACIW?
Source: Businesswire
- Significant Refund Volume Increase: ACI's Global Ecommerce Report indicates that global retail refund volumes surged by 18.1% in 2025, with refund values rising by 12.7%, highlighting increased consumer return behavior that pressures retailer margins.
- Holiday Season Refund Peak: Refund activity peaked sharply in November and December 2025, accounting for approximately 20% of total refunds, with December alone recording a 2.89% refund rate, significantly higher than the average 2.25% from January to October, illustrating the impact of holiday shopping.
- Ecommerce Transaction Growth: In 2025, global ecommerce transaction volumes grew by 28.3%, with total transaction values increasing by 34.3%, indicating sustained consumer demand for convenience, alongside innovations in the retail ecosystem and rising consumer trust.
- Retailer Response Strategies: In response to accelerating refund volumes, retailers are rethinking their return and fraud management strategies by deploying AI-driven identity verification and real-time monitoring to reduce abuse while maintaining a frictionless experience for legitimate customers.
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Analyst Views on ACIW
Wall Street analysts forecast ACIW stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for ACIW is 66.00 USD with a low forecast of 66.00 USD and a high forecast of 66.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
3 Analyst Rating
2 Buy
1 Hold
0 Sell
Moderate Buy
Current: 40.660
Low
66.00
Averages
66.00
High
66.00
Current: 40.660
Low
66.00
Averages
66.00
High
66.00
About ACIW
ACI Worldwide, Inc. is a global payments technology company, delivers software solutions that power intelligent payments orchestration in real time to banks, billers, and merchants. The Company's segments include Payment Software and Biller. Its Payment Software segment drives payments orchestration for banks and merchants. It provides payment solutions to large and mid-size banks globally for retail banking, digital, and other payment services. Its support of merchants globally includes Tier 1 and Tier 2 merchants (in-store and online), payment service providers, independent selling organizations, value-added resellers, and acquirers who service them. The Company's Biller segment provides electronic bill presentment and payment services to companies operating in the consumer finance, insurance, healthcare, higher education, utility, government, mortgage, subscription provider, and telecommunications categories. The Company also provides fraud abuse protection to its Biller customers.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
ACI Worldwide to Report Q4 and Full Year 2025 Financial Results
- Earnings Announcement: ACI Worldwide has announced it will report its fourth quarter and full year 2025 financial results on February 26, 2026, reflecting its ongoing innovation and development in global payments technology.
- Conference Call Details: Management will host a conference call at 8:30 a.m. Eastern Time to discuss the financial results, allowing investors to stay informed about the company's latest developments by dialing +1 (800) 715-9871.
- Webcast Access: Interested investors can access the conference via a real-time webcast at http://investor.aciworldwide.com/, facilitating global participation and information retrieval.
- Company Background: With nearly 50 years of expertise in payment technology, ACI Worldwide focuses on delivering real-time intelligent payment solutions that help banks, billers, and merchants drive growth while modernizing their payment infrastructures.
See More
Global Retail Refund Volumes Surge 18.1% in 2025
- Significant Refund Volume Increase: ACI's Global Ecommerce Report indicates that global retail refund volumes surged by 18.1% in 2025, with refund values rising by 12.7%, highlighting increased consumer return behavior that pressures retailer margins.
- Holiday Season Refund Peak: Refund activity peaked sharply in November and December 2025, accounting for approximately 20% of total refunds, with December alone recording a 2.89% refund rate, significantly higher than the average 2.25% from January to October, illustrating the impact of holiday shopping.
- Ecommerce Transaction Growth: In 2025, global ecommerce transaction volumes grew by 28.3%, with total transaction values increasing by 34.3%, indicating sustained consumer demand for convenience, alongside innovations in the retail ecosystem and rising consumer trust.
- Retailer Response Strategies: In response to accelerating refund volumes, retailers are rethinking their return and fraud management strategies by deploying AI-driven identity verification and real-time monitoring to reduce abuse while maintaining a frictionless experience for legitimate customers.
See More
ACI Worldwide Integrates Paze Digital Wallet, Supporting 16 Million Transactions
- Digital Wallet Integration: ACI Worldwide integrates Early Warning Services' Paze online checkout solution into its Pay.On payment orchestration platform, enabling U.S. consumers to access a digital wallet offered by participating banks and credit unions, with an expected support for 16 million e-commerce transactions in 2026.
- Streamlined Merchant Operations: By adding Paze to Pay.On, merchants can enable the wallet through a single connection rather than building and maintaining standalone integrations, thereby reducing the complexity of integration projects and support burdens, enhancing operational efficiency.
- Enhanced Security: The checkout experience provided by Paze enhances security through tokenization and seamless digital authentication, allowing consumers to complete purchases without sharing full card numbers with merchants, thus lowering potential security risks.
- Market Expansion: This integration not only expands Pay.On's digital wallet coverage but also supports over 150 million credit and debit cards, further strengthening ACI's competitive position in the rapidly growing digital payment market.
See More
Blend Labs Appoints Matt Thomson as Head of Revenue to Accelerate Customer Expansion
- Leadership Change: Blend Labs announces the appointment of Matt Thomson as Head of Revenue, leveraging his 25 years of fintech sales experience to drive market expansion across financial institutions.
- Customer Base Growth: As of Q3 2025, Blend's pipeline has increased by approximately 60% year-over-year, indicating strong momentum in the market that could further enhance revenue.
- Technological Innovation: The launch of Blend's Intelligent Origination system in 2025, powered by AI, is expected to redefine lending operations and attract more partnerships with financial institutions, enhancing market competitiveness.
- Strategic Continuity: Outgoing Head of Revenue Brian Kneafsey will transition to an advisory role to ensure business continuity during leadership changes, further solidifying Blend's market position.
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Lamborghini's Digital Transformation: Automobili Lamborghini is utilizing PTC's Intelligent Product Lifecycle solutions, including Windchill PLM and Codebeamer ALM, to modernize product development and enhance collaboration across teams, aiming for a more agile and connected development environment.
AI Integration in Product Lifecycle: PTC has launched the Arena PLM and QMS AI Engine to incorporate AI into product lifecycle and quality workflows, which is expected to reduce errors and streamline compliance, further supporting Lamborghini's digital innovation efforts.
Financial Outlook and Strategic Focus: PTC is divesting non-core assets to concentrate on an AI-driven Intelligent Product Lifecycle strategy, targeting 7%-9% annual recurring revenue growth for fiscal 2026 and a significant capital return program.
Stock Performance and Market Position: PTC shares have increased by 5.4% over the past six months, contrasting with a decline in the broader computer software industry, while the company maintains a Zacks Rank #3 (Hold).
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KBW Announces Q4 2025 Index Rebalancing with Changes Across Six Indices
- Index Component Changes: The KBW Nasdaq Insurance Index adds four companies, including Arthur J. Gallagher & Co. and Chubb Limited, while dropping four others, reflecting market dynamics.
- Regional Banking Index Update: The KBW Nasdaq Regional Banking Index adds Axos Financial, Inc. and removes Synovus Financial Corp., indicating a focus on emerging fintech companies.
- Dividend Yield Index Adjustments: The KBW Nasdaq Financial Sector Dividend Yield Index adds eight companies and drops eight, demonstrating ongoing investor interest in high-yield investments.
- REIT Index Expansion: The KBW Nasdaq Premium Yield Equity REIT Index adds twelve companies while removing nine, reflecting the vibrancy of the real estate market and investor confidence.
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ACI Worldwide to Report Q4 and Full Year 2025 Financial Results
- Earnings Announcement: ACI Worldwide has announced it will report its fourth quarter and full year 2025 financial results on February 26, 2026, reflecting its ongoing innovation and development in global payments technology.
- Conference Call Details: Management will host a conference call at 8:30 a.m. Eastern Time to discuss the financial results, allowing investors to stay informed about the company's latest developments by dialing +1 (800) 715-9871.
- Webcast Access: Interested investors can access the conference via a real-time webcast at http://investor.aciworldwide.com/, facilitating global participation and information retrieval.
- Company Background: With nearly 50 years of expertise in payment technology, ACI Worldwide focuses on delivering real-time intelligent payment solutions that help banks, billers, and merchants drive growth while modernizing their payment infrastructures.
See More
Global Retail Refund Volumes Surge 18.1% in 2025
- Significant Refund Volume Increase: ACI's Global Ecommerce Report indicates that global retail refund volumes surged by 18.1% in 2025, with refund values rising by 12.7%, highlighting increased consumer return behavior that pressures retailer margins.
- Holiday Season Refund Peak: Refund activity peaked sharply in November and December 2025, accounting for approximately 20% of total refunds, with December alone recording a 2.89% refund rate, significantly higher than the average 2.25% from January to October, illustrating the impact of holiday shopping.
- Ecommerce Transaction Growth: In 2025, global ecommerce transaction volumes grew by 28.3%, with total transaction values increasing by 34.3%, indicating sustained consumer demand for convenience, alongside innovations in the retail ecosystem and rising consumer trust.
- Retailer Response Strategies: In response to accelerating refund volumes, retailers are rethinking their return and fraud management strategies by deploying AI-driven identity verification and real-time monitoring to reduce abuse while maintaining a frictionless experience for legitimate customers.
See More
ACI Worldwide Integrates Paze Digital Wallet, Supporting 16 Million Transactions
- Digital Wallet Integration: ACI Worldwide integrates Early Warning Services' Paze online checkout solution into its Pay.On payment orchestration platform, enabling U.S. consumers to access a digital wallet offered by participating banks and credit unions, with an expected support for 16 million e-commerce transactions in 2026.
- Streamlined Merchant Operations: By adding Paze to Pay.On, merchants can enable the wallet through a single connection rather than building and maintaining standalone integrations, thereby reducing the complexity of integration projects and support burdens, enhancing operational efficiency.
- Enhanced Security: The checkout experience provided by Paze enhances security through tokenization and seamless digital authentication, allowing consumers to complete purchases without sharing full card numbers with merchants, thus lowering potential security risks.
- Market Expansion: This integration not only expands Pay.On's digital wallet coverage but also supports over 150 million credit and debit cards, further strengthening ACI's competitive position in the rapidly growing digital payment market.
See More
Blend Labs Appoints Matt Thomson as Head of Revenue to Accelerate Customer Expansion
- Leadership Change: Blend Labs announces the appointment of Matt Thomson as Head of Revenue, leveraging his 25 years of fintech sales experience to drive market expansion across financial institutions.
- Customer Base Growth: As of Q3 2025, Blend's pipeline has increased by approximately 60% year-over-year, indicating strong momentum in the market that could further enhance revenue.
- Technological Innovation: The launch of Blend's Intelligent Origination system in 2025, powered by AI, is expected to redefine lending operations and attract more partnerships with financial institutions, enhancing market competitiveness.
- Strategic Continuity: Outgoing Head of Revenue Brian Kneafsey will transition to an advisory role to ensure business continuity during leadership changes, further solidifying Blend's market position.
See More
PTC and Lamborghini Introduce Vision for Smart Product Lifecycle Management
Lamborghini's Digital Transformation: Automobili Lamborghini is utilizing PTC's Intelligent Product Lifecycle solutions, including Windchill PLM and Codebeamer ALM, to modernize product development and enhance collaboration across teams, aiming for a more agile and connected development environment.
AI Integration in Product Lifecycle: PTC has launched the Arena PLM and QMS AI Engine to incorporate AI into product lifecycle and quality workflows, which is expected to reduce errors and streamline compliance, further supporting Lamborghini's digital innovation efforts.
Financial Outlook and Strategic Focus: PTC is divesting non-core assets to concentrate on an AI-driven Intelligent Product Lifecycle strategy, targeting 7%-9% annual recurring revenue growth for fiscal 2026 and a significant capital return program.
Stock Performance and Market Position: PTC shares have increased by 5.4% over the past six months, contrasting with a decline in the broader computer software industry, while the company maintains a Zacks Rank #3 (Hold).
See More
KBW Announces Q4 2025 Index Rebalancing with Changes Across Six Indices
- Index Component Changes: The KBW Nasdaq Insurance Index adds four companies, including Arthur J. Gallagher & Co. and Chubb Limited, while dropping four others, reflecting market dynamics.
- Regional Banking Index Update: The KBW Nasdaq Regional Banking Index adds Axos Financial, Inc. and removes Synovus Financial Corp., indicating a focus on emerging fintech companies.
- Dividend Yield Index Adjustments: The KBW Nasdaq Financial Sector Dividend Yield Index adds eight companies and drops eight, demonstrating ongoing investor interest in high-yield investments.
- REIT Index Expansion: The KBW Nasdaq Premium Yield Equity REIT Index adds twelve companies while removing nine, reflecting the vibrancy of the real estate market and investor confidence.
See More
