Oregon Community Credit Union Chooses eGain AI Knowledge Hub™ and eGain AI Agent™ to Enhance Customer Service

Written by Emily J. Thompson, Senior Investment Analyst

Source: Globenewswire

Updated: Nov 18 2025

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Source: Globenewswire

OCCU's Partnership with eGain: Oregon Community Credit Union (OCCU) has chosen eGain's AI Knowledge Hub and AI Agent software to enhance its service delivery and member experience, aiming to modernize its knowledge management system.
Comprehensive Solution for Users: The eGain solution will support over 700 users, including contact center representatives and enterprise users, by providing a unified platform that improves operational efficiency and compliance.
Enhanced User Experience: The integration of eGain's AI tools is expected to streamline knowledge management, allowing technical writers to focus on strategic initiatives and reducing onboarding time for new agents.
Commitment to Exceptional Service: OCCU emphasizes the importance of equipping employees with effective tools to improve service delivery, aligning with their mission of "Enriching Lives" and enhancing member support through better access to information.

About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.

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